Last Updated: 19/11/2024
1. Who we are
We are JustOneHome Ltd (registered in England, company number 16095905), and we operate this site to help you find and buy residential property in the United Kingdom.
2. What data we collect
- Personal Information: Your name, email address, and any other details you provide during registration.
- Data you provide when using the site: Data that you provide during your use of the site and that is essential for the features of the site to work as intended, including properties you upload, details of persons you share your shortlists with, comments, ratings, questions to our experts and other content you generate whilst using the site.
- Activity Data: Information about your interactions on the site, such as the pages you visit and the actions you take. This helps us improve our service.
- Google Profile Data: If you have created an account using your Google credentials, we will obtain your email address and name from your Google Profile. We do not have access to or use any other data associated with your Google Profile
3. Why we collect your data
- To provide and maintain our services.
- To ensure the site works properly for you.
- To provide the functionality as described on the website.
- To personalise your experience and improve our features.
- To communicate with you about important updates or issues.
4. How we use your data
We use your personal information to set up and manage your account, deliver the services you signed up for, and make your experience better. Your activity data helps us understand how you use our site, so we can make it more useful for everyone. We may disclose your personal information to members of our company, which means our parent company, its subsidiaries and colleagues where appropriate.
5. Sharing your data
We do not sell your personal data. We may share your information with trusted partners that help us run the site (like hosting providers) or when required by law. We never share your data with any advertisers or other third parties unless you specifically requested us to do so.
6. Emails we will send to you
- We will send you messages that are directly related to the service that you signed up for, which can include notices of technical issues, system updates and other messages related to the operation of the service
- If you have asked us to, we will send you regular updates of activity on your shortlists – you can change your alert preferences at any time by visiting your account profile.
- If, and only if, you have given us permission, will we send you marketing messages either directly from us or on behalf of our partners. We will customise our communications with you based on your use of our platforms. You are in control and can opt out of direct marketing at any time by contacting us or updating your preferences.
6. How long we keep your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. In some circumstances we may anonymise your personal information so that it can no longer be associated with you.
7. Storing your data
We store and process your personal data in the European Economic Area (EEA). However, in some circumstances it may be transferred to, stored or accessed outside the EEA. We will ensure that the appropriate safeguards and security measures are in place to protect your data.
8. Your rights
- Access: You can ask to see what data we have about you.
- Correction: You can request corrections to your personal information if it is inaccurate.
- Deletion: You can ask us to delete your data in certain circumstances.
To exercise these rights, contact us at help@justonehome.co.uk.
9. Cookies
We do not use cookies on our site. If you use your Google credentials to sign up and sign in to our site, we will use a functional cookie to enable the use of this service.
10. Changes to this policy
We may update this policy from time to time. If we make changes, we will let you know by posting an updated version on our site.
11. Contact us
If you have questions or concerns about this policy or your data, please contact us at help@justonehome.co.uk.
Thank you for trusting us with your data.